Return & Refund Policy

At ShoperTop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

To be eligible for a return:

• The item must be returned within 24 Hours of delivery.

• The product must be unused, unworn, and in its original condition.

• All original packaging, tags, accessories, and documentation must be included.

• Proof of purchase or order confirmation may be required.

We reserve the right to refuse returns that do not meet these conditions.

Return Timeframe

Customers must initiate a return request within 24 Hours from the date the order is marked as delivered.

Requests submitted after the return window may not be eligible for return or refund.

How to Request a Return

To initiate a return, please contact us at:

Email: nitishridhar@gmail.com

Please include:

• Order number

• Product name

• Reason for return

• Photos (if the item is damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed within 72 Hours.

• Refunds will be issued to the original payment method used for the purchase.

• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We may offer exchanges for:

• Damaged products

• Defective products

• Incorrect items received

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, a refund may be issued instead.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 24 Hours of delivery.

To help us resolve the issue quickly, please provide:

• Order number

• Clear photographs of the item

• Photographs of the packaging (if applicable)

After verification, we will arrange a replacement, exchange, or refund as appropriate.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Personalized or custom-made products

• Gift cards

• Digital or downloadable products

• Perishable goods

• Hygiene or personal care products once opened

• Products marked as non-returnable on the product page

Return Shipping Costs

• If the return is due to a damaged, defective, or incorrect product, we may cover the return shipping cost.

• For returns requested due to a change of mind or other customer-related reasons, the customer may be responsible for return shipping charges.

Shipping charges paid at the time of purchase are generally non-refundable unless required by applicable law.

Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible and the order will be subject to the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: nitishridhar@gmail.com
Phone: +91 9953994178

We appreciate your trust and will do our best to ensure a fair and hassle-free resolution to any issue.